shippingpolicy

** $15.00 DELIVERY FEE (SYDNEY ONLY)

 

  • We deliver Sydney wide and selected surrounding suburbs. Delivery takes place between 10:30am to 6pm on the day selected. We are unable to specify an exact time for delivery.

  • Please ensure you specify the date of delivery during the checkout.

  • Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time and in perfect condition.

  • All orders must be received by a responsible over 18 years old. We don’t deliver to PO box.

  • If there is nowhere safe to leave the cake or the driver cannot access a building, the number registered with the order will be contacted. If the customer cannot be contacted, the cake will be returned to our kitchen and a new schedule will be arranged and a new delivery fee will apply.

  • Should the delivery address supplied by the customer be incorrect or insufficient details (including contact details) are provided, Little Sweet Brazil cannot accept any responsibility. It is the obligation of the customer to supply accurate details at the time of order.

  • If we are supplied with an incorrect address or the customer wishes to change the address on the day of delivery, the cake will be re-directed back to our kitchen and a new delivery fee will apply.

  • If in any case, the customer does not want a re-delivery, the customer will not receive a refund and the cake will be disposed.

  • If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Little Sweet Brazil will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.

 

# $9.90 DELIVERY ON SELECTED PRODUCTS

The $9.90 delivery fee is payable in addition to the cost of your order and will be charged at check-out. This delivery method is only available for gift boxes and Chocolate Easter Eggs. Standard deliveries are provided by Australian Post and there might be issues beyond our control that may arise and delays may happen.

Delivery time is after products are manufactured -  Easter Eggs and Chocolate Gift Boxes which may take between 24 and 48 hours. Orders placed on Friday will be produced on Monday and dispatched on the next business day as Australia Post do not operate on weekends and public holidays.

In NSW: Metro: up to 2 business days & Country: up to 5 business days.

Outside NSW: Metro: up to 3-6 business days depending on lodgement and destination points.

For more information, please visit: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

$13.90 EXPRESS DELIVERY ON SELECTED PRODUCTS

The $13.90 delivery fee is payable in addition to the cost of your order and will be charged at check-out. This delivery method is only available for gift boxes and Chocolate Easter Eggs.

Next business day delivery. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. For more information, please visit: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Delivery time is after products are manufactured -  Easter Eggs and Chocolate Gift Boxes which may take between 24 and 48 hours. Orders placed on Friday will be produced on Monday and dispatched on the next business day as Australia Post do not operate on weekends and public holidays.

^ FREE CLICK & COLLECT (SYDNEY ONLY)

We don’t charge any fee for order to be collected at our commercial kitchen. Ensure you provide the day and time for collection on the checkout page. An email will be sent informing your order is ready for collection. 

Click & Collect is only available in Sydney.

Collection days and times available are:

CANCELATION & REFUND policy

For orders that have not yet been delivered only:

We accept cancellations and will provide a full refund if orders are cancelled 4 business days prior to the specified delivery date, and if the chefs have not started preparing the order.

A $15 administration fee is applied. The customer will receive the full refund less the fee.  Orders cannot be cancelled on the day of delivery. 

Little Sweet Brazil Whatsapp
  • Facebook Little Sweet Brazil
  • Instagram Little Sweet Brazil

GET $10 OFF NEXT ORDER 

*

*Subscribe for discounts, recipes, promotions & new products.  $10 OFF for new sign ups and first orders only. T&C apply.

fassa-digital-logo.png

© 2020 All Rights Reserved Little Sweet Brazil